Management & Babysitting (Part I)

Can you see any common ground between them? Have you ever thought about them in the same sentence? Well, I know I didn't, not until very recently... You find yourself managing all kinds of tasks, handling assignments,  participating in meetings, assuming and setting priorities, making phone calls, reading endless email threads, responding to numerous ad-hoc … Continue reading Management & Babysitting (Part I)

“Best regards” is a nice thing to say. But do you actually mean it?

You always look into customers' tickets as thoroughly as possible. You provide technical analysis at its best, explaining in well-understood terms the reasoning behind all of your findings. You fill in mandatory fields, writing names and terms, attaching log files, highlighting crucial words or phrases,  inserting screenshots, images, video captures, links and emails. After finishing all that, you … Continue reading “Best regards” is a nice thing to say. But do you actually mean it?