communication – insightful

Ineffective verbal behavior

In each telecom organization the Network Operations department interacts both with internal and external clients. I was working in a team consisted of three engineers who were rotating the standby telephone every week. It was my week of standby. I was managing two Ericsson engineers who were supporting our systems on behalf of the vendor. … Continue reading Ineffective verbal behavior

communication, people management, personal development

Management & Babysitting (Part II)

I'm about to reveal a secret to you all, a counter-intuitive one, yet so obvious that shouldn't be a secret in the first place. You may find that this is not just an intellectual idea, a fantasy driven by psychological insecurities, or a notion risen by human fears or social programming of any kind. This … Continue reading Management & Babysitting (Part II)