Photo Credit: Pixabay Quite often, I see emails between my colleagues which open with the expression: “As we discussed or communicated or clarified over the phone”. Such emails usually follow an oral communication between the parts that are involved, so as the sender to make clear that the written words are not an inch far … Continue reading Why not to use in emails the phrase “As we discussed over the phone”
Category: communication
In each telecom organization the Network Operations department interacts both with internal and external clients. I was working in a team consisted of three engineers who were rotating the standby telephone every week. It was my week of standby. I was managing two Ericsson engineers who were supporting our systems on behalf of the vendor. … Continue reading Ineffective verbal behavior
